How do I buy tickets?

If you’re looking for tickets to a performance or event, you’ve come to the right place. Here, you’ll find all the information you need to buy tickets online, over the phone, or in person. Our friendly customer service staff are standing by to help make your ticket-buying experience quick and easy.

By Phone

(434) 846-8499

By Email

[email protected]

In Person

519 Commerce Street, Lynchburg, VA 24504

Official Hours of Operation

Monday – Friday: 12PM – 5PM
Other Hours: 1 hour prior to ticketed events

Our Bank of the James Ticketing Office remains open past standard operating hours when performances are scheduled on-site. The Bank of the James Ticketing Office will open one hour prior to an event and remain open until the end of first intermission or 30 minutes after the start of performance when no intermission is scheduled.

Hours are subject to change on holidays.

We accept American Express, Discover, Mastercard, and Visa, as well as cash and gift certificates.

Discounts Available

  • Some Academy Presents ticketed events may offer a senior discount
  • Discounts vary, depending upon the event or performance
  • I.D. must be presented on-site to access discounts or pick up tickets at will call
  • Seniors may also receive a $25.00 discount off of classes and workshops priced at $75.00 and above, using the code ‘senior’
  • Most Academy Presents ticketed events offer an educator discount of 10%
  • Must purchase tickets from the Box Office in-person
  • I.D. must be presented on-site to access discounts or pick up tickets at will call
  • Most Academy Presents ticketed events offer a Military discount of 10%
  • Must purchase tickets from the Box Office in-person
  • I.D. must be presented on-site to access discounts or pick up tickets at will call
Group Sales

Imagine the possibilities: a special birthday celebration, a two-family night at the theater, a concert for a faith-based group, a company outing. Our team is ready to help. And because Downtown Lynchburg is our home, we’re savvy about the area’s many restaurants and attractions.

By coordinating a group sale, you’ll enjoy ticket discounts on select performances, premier seating, flexible payment options, and personalized service.

Group Sale discounts are only valid for Academy Presents shows.

The Joy and Lynch Christian Warehouse Theatre:
  • 10% discount with the purchase of 10 – 29 tickets
  • 20% discount with the purchase of 30 tickets or more
The Historic Academy Theatre:
  • 10% discount with the purchase of 20 – 49 tickets
  • 20% discount with the purchase of 50 tickets or more

Contact us at (434) 846-8499 or [email protected] to place a group order

Promo Codes

Need help applying a promo code? View this instructional PDF.

Ticketing Policies

Please know when you buy a ticket for an event at the Academy Center of the Arts, you are agreeing to abide by the terms set forth below. These rules are subject to change at any time based on guidance from leadership,  public health experts, and legal regulations.

At this time, our ticketing policies include the following terms:

Ticket Delivery Methods

Tickets may be purchased in advance or at the door. Our delivery methods are as follows:

  1. Will Call: Tickets will be held at “will call” at the Bank of the James Ticketing Office up to one hour before the show.
  2. Print at Home: This option allows you to print your tickets at home or access them on a mobile device via email.
  3. Box Office Pick Up: You may stop by our Bank of the James Ticketing Office during business hours.
Accessible Seating

ADA seating is available in all venues at the Academy Center of the Arts. Should you need ADA or companion seating, call the Box Office or email [email protected] for assistance. Patrons booking accessible seating without need may be reassigned to other seats in the instance that an ADA need arises.


Our weather policy states that the Academy Center of the Arts will only cancel events if the weather is severe and unsafe.

  • Severe weather would be defined as, but not limited to:
    • Flooding
    • Severe snow
    • Tornado watch/warning
  • The safety of our guests, performers, and staff is our main priority in the event of severe weather. The decision to cancel an event will be made in a timely manner with the safety of all those in attendance in mind. The Academy will update patrons via email, our website, and social media, should a cancellation occur. The Box Office will also work to contact ticket-holding patrons in a timely manner.
Additional Ticketing Policies
  • All persons, regardless of age, must have a ticket for ticketed performances in our venues.
  • All ticket sales are final. There will be NO REFUNDS or exchanges for purchased tickets.
  • Lost tickets may be reprinted in person at the Box Office prior to your performance. Patrons must provide proof of purchase, typically a photo ID identifying which will be used to confirm the patron’s identity as the original purchaser.
  • All ticket sales are subject to convenience fees and City imposed Amusement Tax. These taxes and fees are added during the checkout process.
  • Tickets may not be resold. The resale of tickets on Academy Center of the Arts property is strictly prohibited.
  • Note that the event producer and Artist may change dates, times, and/or venues depending on the current COVID-19 environment. Ticket buyers will be updated by the Academy Center of the Arts staff, should any change to schedule or venue occurs. 
  • By utilizing an Academy Center of the Arts ticket, patrons agree to:
    • Abide by house rules
    • The capture and use of his/her likeness incidental to any live or recorded transmission or photography of the events and activities
    • Assume all risks incidental to the event to which your ticket admits you and waive any rights against the issuer (Academy Center of the Arts), its agents, management and employees, and performers, which you may have arising out of any accident, personal injury, or loss or damage to property
    • Guests who choose not to follow the rules will be asked to leave the venue without a ticket refund.
Don't Get Scammed into Fake or Overpriced Tickets

All Academy presented shows, events, and happenings will have tickets sold through and our ticketing system. Please do not use third-party resellers, as we do not contract with them. Should you use a reseller, the Academy Center of the Arts will not be liable for any issues with your purchase.

Gift Certificates

Gift certificates are sold through our Bank of the James Ticketing Office by phone, in-person, or online. 

Gift certificates can be redeemed for performances, merchandise, education tuition, Academy Memberships, and more, and can be used online, in-person, or by phone.

Buy a gift certificate online today!