Position: House Manager
Reports To: Director of Operations
Status: Full Time – Exempt
Schedule: 40 hours per week; some nights, weekends and holidays required
Role Summary
The House Manager is responsible for the efficient operation of the house (typically the lobby and audience seating area) during the run of a show. The individual welcomes the public to the theatre and oversees their safety and well-being before, during and immediately after the show; answering questions, listening to patrons’ complements and concerns and making the audience feel welcome.
Essential Duties & Responsibilities
- Recruits or supervises the recruiting, schedules, trains and supervisors the ushers, who take tickets, hand out programs and lead patrons to their seats. Insure the ushers have a sense of the seating scheme, are familiar with the latecomers policy and have the supplies they need to perform their job.
- Recruits or supervises the recruiting, schedules, trains and supervisors the concessions staff and ensures they have the supplies they need to perform their job.
- Does a pre-show walk through of the lobby and seating area to verify that the house is clean and presentable to the audience. If there are any notices relevant to a particular show, such as “no flash photography” or “no use of cell phones” the house manager makes sure those signs are in place.
- Responsible for the safety of the audience, in case of an emergency, like a fire or tornado, and knows what steps to take to either evacuate the audience or secure them in place. Assists the Director of Operations in creating such plans. Instructs the ushers in emergency procedures, particularly where the various emergency exit routes are located.
- Works closely with the box office manager to resolve any dispute concerning tickets, seating and waiting lists.
- Programs and maintains expertise of the register system for concessions, and trains all concession staff
Minimum Qualifications
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office including Word, Excel, Outlook, and other windows applications
- Ability to work in a sometimes fast paced and rapidly changing environment
- Excellent organization skills and ability to multi-task
- Knowledge of point of sales and customer relationship management systems is preferred.
- Must be able to work well independently but must be also capable of working as part of a team and able to lead, train, and motivate others.
Preferred Qualifications:
- Cash handling experience and experience in customer service
- Bachelor’s degree preferred
To apply, please send your resume and cover letter to Tabitha Abbott, Director of Operations, by email at Tabbott@academycenter.org.
Position: Box Office Associate
Reports To: Box Office Manager
Status: Part-time; Non-Exempt
Schedule: 10-20 hours per week, Monday-Sunday, evening and weekends required
Role Summary
The Box Office Associate is responsible for serving patrons both over the phone and in person with all ticketing sales in conjunction with the Academy’s three venues. The venues include a black box theatre (up to 650 person capacity), the Academy Historic Theatre (835 person capacity), and the Riverfront Park in downtown Lynchburg where the Academy hold’s outdoor concerts. The Box Office Associate will be sure to create a welcoming and efficient environment for our patrons. The Box Office Associate will be responsible for processing sales through Audience View, the Academy’s Customer Relationship Management system. Other duties may include reporting, merchandise sales, providing excellent customer service, creative problem solving, assistance in front of house needs, and various other administrative duties. This role is highly visible and will be working closely with not only the public on a daily basis, but many different staff members. High levels of quality customer service and openness to team work is a must.
Essential Duties & Responsibilities
- Be the first line of communication to the public through all three venues’ box offices.
- Perform all necessary duties that surround ticket sales including but not limited to: answering phones, providing assistance to patrons for online ticket sales, assistance in management of the box office in either venue in the absence of the Box Office Manager, and maintaining a professional and organized space.
- Work with staff and outside organizations to set up events in the Academy’s ticketing system, help create and maintain seating manifests, and assist the Director of Finance on reporting and settlements of all event and daily box office statements under the leadership of the Box Office Manager.
- Demonstrate excellent customer service skills, respond promptly to customer inquiries and requests, and represent the Academy to the general public in a positive manner.
- Assist in the management of all Academy merchandise sales including but not limited to gift certificates, concessions, t-shirts, etc.
- Perform all ticketing needs including but not limited to selling, comp ticket requests, discounts, sponsorship benefits, etc.
- Assist in the execution of Academy membership and/or subscription sales.
Minimum Qualifications
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office including Word, Excel, Outlook, and other windows applications
- Ability to work in a sometimes fast paced and rapidly changing environment
- Excellent organization skills and ability to multi-task
- Knowledge of point of sales and customer relationship management systems is preferred.
- Must be able to work well independently but must be also capable of working as part of a team and able to lead, train, and motivate others.
Preferred Qualifications:
- Cash handling experience and experience in customer service
- High School Diploma or GED
To apply, please send your resume and cover letter to Tabitha Abbott, Director of Operations, by email at Tabbott@academycenter.org.
Position: Box Office Associate
Reports To: Box Office Manager
Status: Part-time; Non-Exempt
Schedule: 10-20 hours per week, Monday-Sunday, evening and weekends required
Role Summary
The Box Office Associate is responsible for serving patrons both over the phone and in person with all ticketing sales in conjunction with the Academy’s three venues. The venues include a black box theatre (up to 650 person capacity), the Academy Historic Theatre (835 person capacity), and the Riverfront Park in downtown Lynchburg where the Academy hold’s outdoor concerts. The Box Office Associate will be sure to create a welcoming and efficient environment for our patrons. The Box Office Associate will be responsible for processing sales through Audience View, the Academy’s Customer Relationship Management system. Other duties may include reporting, merchandise sales, providing excellent customer service, creative problem solving, assistance in front of house needs, and various other administrative duties. This role is highly visible and will be working closely with not only the public on a daily basis, but many different staff members. High levels of quality customer service and openness to team work is a must.
Essential Duties & Responsibilities
- Be the first line of communication to the public through all three venues’ box offices.
- Perform all necessary duties that surround ticket sales including but not limited to: answering phones, providing assistance to patrons for online ticket sales, assistance in management of the box office in either venue in the absence of the Box Office Manager, and maintaining a professional and organized space.
- Work with staff and outside organizations to set up events in the Academy’s ticketing system, help create and maintain seating manifests, and assist the Director of Finance on reporting and settlements of all event and daily box office statements under the leadership of the Box Office Manager.
- Demonstrate excellent customer service skills, respond promptly to customer inquiries and requests, and represent the Academy to the general public in a positive manner.
- Assist in the management of all Academy merchandise sales including but not limited to gift certificates, concessions, t-shirts, etc.
- Perform all ticketing needs including but not limited to selling, comp ticket requests, discounts, sponsorship benefits, etc.
- Assist in the execution of Academy membership and/or subscription sales.
Minimum Qualifications
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office including Word, Excel, Outlook, and other windows applications
- Ability to work in a sometimes fast paced and rapidly changing environment
- Excellent organization skills and ability to multi-task
- Knowledge of point of sales and customer relationship management systems is preferred.
- Must be able to work well independently but must be also capable of working as part of a team and able to lead, train, and motivate others.
Preferred Qualifications:
- Cash handling experience and experience in customer service
- High School Diploma or GED
To apply, please send your resume and cover letter to Tabitha Abbott, Director of Operations, by email at Tabbott@academycenter.org.
