Position: Box Office Associate
Reports To: Box Office Manager
Status: Part-time; Non-Exempt
Schedule: 10-20 hours per week, Monday-Sunday, evening and weekends required
Role Summary
The Box Office Associate is responsible for serving patrons both over the phone and in person with all ticketing sales in conjunction with the Academy’s three venues. The venues include a black box theatre (up to 650 person capacity), the Academy Historic Theatre (835 person capacity), and the Riverfront Park in downtown Lynchburg where the Academy hold’s outdoor concerts. The Box Office Associate will be sure to create a welcoming and efficient environment for our patrons. The Box Office Associate will be responsible for processing sales through Audience View, the Academy’s Customer Relationship Management system. Other duties may include reporting, merchandise sales, providing excellent customer service, creative problem solving, assistance in front of house needs, and various other administrative duties. This role is highly visible and will be working closely with not only the public on a daily basis, but many different staff members. High levels of quality customer service and openness to team work is a must.
Essential Duties & Responsibilities
- Be the first line of communication to the public through all three venues’ box offices.
- Perform all necessary duties that surround ticket sales including but not limited to: answering phones, providing assistance to patrons for online ticket sales, assistance in management of the box office in either venue in the absence of the Box Office Manager, and maintaining a professional and organized space.
- Work with staff and outside organizations to set up events in the Academy’s ticketing system, help create and maintain seating manifests, and assist the Director of Finance on reporting and settlements of all event and daily box office statements under the leadership of the Box Office Manager.
- Demonstrate excellent customer service skills, respond promptly to customer inquiries and requests, and represent the Academy to the general public in a positive manner.
- Assist in the management of all Academy merchandise sales including but not limited to gift certificates, concessions, t-shirts, etc.
- Perform all ticketing needs including but not limited to selling, comp ticket requests, discounts, sponsorship benefits, etc.
- Assist in the execution of Academy membership and/or subscription sales.
Minimum Qualifications
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office including Word, Excel, Outlook, and other windows applications
- Ability to work in a sometimes fast paced and rapidly changing environment
- Excellent organization skills and ability to multi-task
- Knowledge of point of sales and customer relationship management systems is preferred.
- Must be able to work well independently but must be also capable of working as part of a team and able to lead, train, and motivate others.
Preferred Qualifications:
- Cash handling experience and experience in customer service
- High School Diploma or GED
To apply, please send your resume and cover letter to Tabitha Abbott, Director of Operations, by email at Tabbott@academycenter.org.
Position: Front of House Associate
Reports To: House Manager
Status: Part-time; Non-Exempt
Schedule: 10-20 hours per week, Monday-Sunday, evening and weekends required
Role Summary
The Front of House Associate is responsible for serving patrons front of house duties in the Academy’s three venues. The venues include a black box theatre (up to 650-person capacity), the Academy Historic Theatre (835 person capacity), and the Riverfront Park in downtown Lynchburg where the Academy hold’s outdoor concerts. The Front of House Associate will be sure to create a welcoming and efficient environment for our patrons. The Front of House Associate will be responsible for processing concession sales through Square for the Academy’s concession areas. Other duties may include reporting, merchandise sales, providing excellent customer service and creative problem solving, assistance in front of house needs including ushering, handing out programs, and various other administrative duties. This role is highly visible and will be working closely with not only the public on a daily basis, but many different staff members, board members and sponsors. High levels of quality customer service and openness to teamwork is a must.
Essential Duties & Responsibilities
- Be the first line of communication to the public through all three venues’ concessions
and bar areas. - Perform all necessary duties that surround front of house including but not limited to:
providing assistance to patrons for concession sales, assisting with ushering, , assistance
with maintaining a clean environment throughout each venue including public areas and
restrooms, and overseeing the organization of the concession area. - Work with the Box Office and Box Office Manager to fill in when necessary for ticket
sales, and assist with any needs as coordinated with the Box Office Manager. - Assist in the overall cleanliness and restocking of the concession areas, bar areas,
bathrooms and lobbies of all venues. Taking inventory of supplies and reporting needs
to the House Manager as necessary. - Demonstrate excellent customer service skills, respond promptly to customer inquiries
and requests, and represent the Academy to the general public in a positive manner. - Assist in the management of all Academy merchandise sales including but not limited to
t-shirts, Academy merchandise, etc.
Minimum Qualifications
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office including Word, Excel, Outlook, and other windows
applications - Ability to work in a sometimes fast paced and rapidly changing environment
- Excellent organization skills and ability to multi-task
- Knowledge of point of sales and customer relationship management systems is
preferred. - Must be able to work well independently but must be also capable of working as part of
a team and able to lead, train, and motivate others.
Preferred Qualifications:
- Cash handling experience and experience in customer service
- High School Diploma or GED
To apply, please send your resume and cover letter to Tabitha Abbott, Director of Operations, by email at Tabbott@academycenter.org.
