Please know when you buy a ticket for an event at the Academy Center of the Arts, you are agreeing to abide by the terms set forth below. These rules are subject to change at any time based on guidance from leadership, public health experts, and legal regulations.

At this time, our ticketing policies include the following terms:

Ticket Delivery Methods

Tickets may be purchased in advance or at the door. Our delivery methods are as follows:

  1. Will Call: Tickets will be held at “will call” at the Bank of the James Ticketing Office up to one hour before the show.
  2. Print at Home: This option allows you to print your tickets at home or access them on a mobile device via email.
  3. Box Office Pick Up: You may stop by our Bank of the James Ticketing Office during business hours.

Accessible Seating

ADA seating is available in all venues at the Academy Center of the Arts. Should you need ADA or companion seating, call the Box Office or email [email protected] for assistance. Patrons booking accessible seating without need may be reassigned to other seats in the instance that an ADA need arises.


Our weather policy states that the Academy Center of the Arts will only cancel events if the weather is severe and unsafe.

  • Severe weather would be defined as, but not limited to:
    • Flooding
    • Severe snow
    • Tornado watch/warning
  • The safety of our guests, performers, and staff is our main priority in the event of severe weather. The decision to cancel an event will be made in a timely manner with the safety of all those in attendance in mind. The Academy will update patrons via email, our website, and social media, should a cancellation occur. The Box Office will also work to contact ticket-holding patrons in a timely manner.

Additional Policies

  • All persons, regardless of age, must have a ticket for ticketed performances in our venues.
  • All ticket sales are final. There will be NO REFUNDS or exchanges for purchased tickets.
  • Lost tickets may be reprinted in person at the Box Office prior to your performance. Patrons must provide proof of purchase, typically a photo ID identifying which will be used to confirm the patron’s identity as the original purchaser.
  • All ticket sales are subject to convenience fees and City imposed Amusement Tax. These taxes and fees are added during the checkout process.
  • Tickets may not be resold. The resale of tickets on Academy Center of the Arts property is strictly prohibited.
  • Note that the event producer and Artist may change dates, times, and/or venues depending on the current COVID-19 environment. Ticket buyers will be updated by the Academy Center of the Arts staff, should any change to schedule or venue occurs. 
  • By utilizing an Academy Center of the Arts ticket, patrons agree to:
    • Abide by house rules
    • The capture and use of his/her likeness incidental to any live or recorded transmission or photography of the events and activities
    • Assume all risks incidental to the event to which your ticket admits you and waive any rights against the issuer (Academy Center of the Arts), its agents, management and employees, and performers, which you may have arising out of any accident, personal injury, or loss or damage to property
    • Guests who choose not to follow the rules will be asked to leave the venue without a ticket refund.