Ticketing Policies
Please know when you buy a ticket for a performance at the Academy Center of the Arts, you are agreeing to abide by terms set forth below. These rules are subject to change at any time based on guidance from leadership, public health experts and legal regulations.
At this time, our ticketing policies include the following terms:
- All persons, regardless of age, must have a ticket for ticketed performances in our venues.
- Tickets may be purchased in advance or at the door. Our delivery methods are as follows:
- Print at Home: This option allows you to print your tickets at home or access them on a mobile device via email.
- Box Office Pick Up: You may stop by our Box Office, Monday through Friday, 12:00pm – 5:00pm, and have us print your tickets for you.
- Will Call Pick Up: If your tickets are being held at Will Call, you can collect them inside the lobby at the Box Office counter.
- We ask that any visitors exhibiting signs of illness, fever, or those in direct contact with the COVID-19 virus stay home. Refunds may be facilitated within 48 hours of the event through our Box Office, M-F, 12PM – 5PM, by phone at (434) 846-8499 or by email at [email protected]
- Lost tickets may be reprinted in person at the Box Office prior to your performance. Patrons must provide proof of purchase, typically a photo ID identifying which will be used to confirm the patron’s identity as the original purchaser.
- All ticket sales are subject to convenience fees and City imposed Amusement Tax. These taxes and fees are added during the checkout process.
- Tickets may not be resold. The resale of tickets on Academy Center of the Arts property is strictly prohibited.
- By utilizing an Academy Center of the Arts ticket, patrons agree to:
- Abide by house rules
- The capture and use of his/her likeness incidental to any live or recorded transmission or photography of the events and activities
- Assume all risks incidental to the event to which your ticket admits you and waive any rights against the issuer (Academy Center of the Arts), its agents, management and employees, and performers, which you may have arising out of any accident, personal injury, or loss or damage to property
- ADA seating is available in all venues at the Academy Center of the Arts. Should you need ADA or companion seating, call the Box Office or email [email protected] for assistance. Patrons booking accessible seating without need may be reassigned to other seats in the instance that an ADA need arises.
- All Academy presented shows, events, and happenings will have tickets sold through academycenter.org and our ticketing system. Please do not use third-party resellers, as we do not contract with them. Should you use a reseller, the Academy Center of the Arts will not be liable for any issues with your purchase.
- Our weather policy states that the Academy Center of the Arts will only cancel events if the weather is severe and unsafe.
- Severe weather would be defined as, but not limited to:
- Wind, thunder, and/or lightning
- Flooding
- Severe snow
- Tornado watch/warning
- The safety of our guests, performers, and staff are our main priority in the event of severe weather. The decision to cancel an event will be made in a timely manner with the safety of all those in attendance in mind. The Academy will update patrons via email, our website, and social media, should a cancellation occur. The Box Office will also work to contact ticket-holding patrons in a timely manner.
- Severe weather would be defined as, but not limited to:
Guests who choose not to follow the rules will be asked to leave the venue without a ticket refund.
